Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted typically (7-10 business days)
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at merakyiculture@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you purchased an item on sale and have concerns please contact us at merakyiculture@gmail.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at merakyiculture@gmail.com.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Merakyi Clothing doesn't replace or refund any possible lost or stolen packages once it's marked as "Delivered" by USPS to avoid any possible fraudulent claims, however we do work directly with the post office to recover any package that is "Lost In Transit " or before it arrives to your address.

It is the customer's responsibility to track and claim any packages that they are waiting to arrive, but in the event that USPS fails to deliver the package according to it being marked as "delivered" it is in the customers best interest to check with the Mail carrier and follow their procedure for locating any lost packages.